Cisco to underpin AI powered contact center strategy with CloudCherry acquisition
Cisco is set to snap up CloudCherry, a Salt Lake City based Customer Experience Management (CEM) specialist that provides rich APIs, predictive analytics, and customer journey mapping with integrated sentiment analysis. Cisco said the purchase of the firm, with the majority of its employees based in Bangalore, Indi, aligned with its strategy around the cognitive and collaborative contact center. This approach will see Cisco focusing … Continue reading Cisco to underpin AI powered contact center strategy with CloudCherry acquisition