Cisco to underpin AI powered contact center strategy with CloudCherry acquisition

Cisco is set to snap up CloudCherry, a Salt Lake City based Customer Experience Management (CEM) specialist that provides rich APIs, predictive analytics, and customer journey mapping with integrated sentiment analysis. Cisco said the purchase of the firm, with the majority of its employees based in Bangalore, Indi, aligned with its strategy around the cognitive and collaborative contact center. This approach will see Cisco focusing … Continue reading Cisco to underpin AI powered contact center strategy with CloudCherry acquisition

US adds 46 Huawei affiliates to Entity List, extends export licence

The United States Department of Commerce has added a further 46 Huawei affiliates to its Entity List, a move the Chinese telecommunications technology manufacturer claims is politically motivated and has “nothing to do with national security”. The US Department of Commerce’s Bureau of Industry and Security (BIS) said on 19 August it had identified 46 additional Huawei Technologies affiliates that “require inclusion on the Entity … Continue reading US adds 46 Huawei affiliates to Entity List, extends export licence

Huawei unveils holistic ‘Harmony’ operating system

Huawei has launched a new microkernel-based, distributed operating system dubbed HarmonyOS, which aims to deliver a “cohesive user experience across all devices and scenarios.” Huawei said traditionally, new operating systems were released alongside new types of devices. It added that about ten years ago, it imagined a future where intelligence would seamlessly integrate with all aspects of people’s lives. Huawei said it aimed to establish … Continue reading Huawei unveils holistic ‘Harmony’ operating system

‘We will never give up on Australia’ says Huawei Australia chief exec

Huawei Australia CEO  Hudson Liu has told staff marking the Shenzhen-based firm’s 15th anniversary of entering the Australian market that the company would “never give up” on the local market. Huawei Australia, which entered the Australian market in 2004, now has some 700 employees across the country and is generating annual revenues of about A$750 million across its network, consumer and enterprise business divisions. “We accept that … Continue reading ‘We will never give up on Australia’ says Huawei Australia chief exec