New ACCAN report urges more action from regulator as Australian telcos score poorly on customer service

July 23, 2018 Richard van der Draay 0

The Australian Communications Consumer Action Network has unveiled  a new report, reviewing the customer service provided by ten Australian telco providers. Key findings from Can You Hear Me? include consumers being unimpressed by the amount of time before getting a resolution to problems, with ACCAN calling on READ MORE



July 20, 2018 Richard van der Draay 0

Hawaiki Submarine Cable has kicked off commercial operations for its 15,000 km fibre optic deep-sea cable linking Australia, New Zealand, the Pacific and United States. The US$300 million Hawaiki Submarine Cable System will deliver 43 terabits of additional capacity – several times the current levels READ MORE