Cisco to underpin AI powered contact center strategy with CloudCherry acquisition

Cisco is set to snap up CloudCherry, a Salt Lake City based Customer Experience Management (CEM) specialist that provides rich APIs, predictive analytics, and customer journey mapping with integrated sentiment analysis. Cisco said the purchase of the firm, with the majority of its employees based in Bangalore, Indi, aligned with its strategy around the cognitive and collaborative contact center. This approach will see Cisco focusing … Continue reading Cisco to underpin AI powered contact center strategy with CloudCherry acquisition

Guavus targets Indian telco opportunity with Jio AI-driven partnership

US big data analytics specialist Guavus and Mumbai-based mobile data network service provider Jio have struck a key partnership, aimed at boosting the customer experience for the telco provider through artificial intelligence driven analytics. Under the collaboration, Guavus’ AI-based services will provide real-time customer experience analytics as well as predictive analytics to automate network troubleshooting, along with marketing insights to Jio. According to Guavus, the … Continue reading Guavus targets Indian telco opportunity with Jio AI-driven partnership

South African drone tech firm Aerobotics set for US push with key disruption expert hire

South African drone imagery and AI specialist Aerobotics has appointed disruption and innovation expert Stuart van der Veen as Chief Platform Officer. Van der Veen will be based in the US, managing global partnerships in agriculture and affiliated industries. He joins Aerobotics from Nedbank Corporate and Investment Banking (CIB), where he was Head of Disruption and Innovation. The appointment comes as part of Aerobotics’ plans for … Continue reading South African drone tech firm Aerobotics set for US push with key disruption expert hire

Motorola snaps up US video analytics specialist VaaS in $445M key play

Motorola Solutions has acquired VaaS, a data and image analytics company based in Livermore, California and Fort Worth, Texas, paying Motorola US$445 million in a combination of cash and equity. VaaS, a “video analysis as a service” company, is billed as a primary  global provider of data and image analytics for vehicle location. Its image capture and analysis platform, which features fixed and mobile license … Continue reading Motorola snaps up US video analytics specialist VaaS in $445M key play

OPPO ups R&D spend in major 5G, AI and IoT push

Commits RMB10 billion (A$2 billion) in R&D for 2019 OPPO will be investing RMB 10 billion (about A$1.97 billion) in research and development next year – a 150 per cent increase year-on-year – as it focuses on 5G, AI and IoT. The Shenzhen-based handset maker also announced it will continue to ramp up investment on a yearly basis. The announcement was made at OPPO’s technology-focused … Continue reading OPPO ups R&D spend in major 5G, AI and IoT push

Robots to the Rescue! How AI, Machine Learning Empower Today’s Security Operations Analysts

These are the droids you’re looking for: Tireless, uncomplaining, able to work 24 hours every day, responding instantly to threats against the Empire… or rather, threats against an enterprise, service provider, or telco. We’re talking about artificial intelligence software, equipped with machine-learning algorithms, designed to work as part of a comprehensive security suite for the Security Operations Center (SOC). “AI helps us go from hindsight … Continue reading Robots to the Rescue! How AI, Machine Learning Empower Today’s Security Operations Analysts

Smart home tech trends to become S$11b opportunity for telcos in 2022: ABI Research

Communication service providers such as AT&T, Comcast, Orange, and Verizon are actively advancing the growth of smart home adoption by building connecte home offerings alongside their investments and deployments of broadband and video services. However, more recently most telcos have been outperformed by aggressive competition and are now at a crucial stage: they must either accelerate their UnTelco strategies – activities they should pursue beyond … Continue reading Smart home tech trends to become S$11b opportunity for telcos in 2022: ABI Research

Twilio beefs up artificial intelligence capabilities with new Google Cloud Contact Centre AI integration

San Francisco based cloud communications specialist Twilio has announced a new collaboration with Google Cloud to integrate the Contact Center AI service into its Flex contact centre platform, bolstering its artificial intelligence and machine learning capabilities. Google Cloud’s Contact Center AI service combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres.   “Every company has a need … Continue reading Twilio beefs up artificial intelligence capabilities with new Google Cloud Contact Centre AI integration

Australian oil and gas sector set to be among key early adopters of AI: GlobalData

The Australian oil and gas industry will be among the first movers in adopting artificial intelligence, according to data and analytics specialist GlobalData. The oil and gas (O&G) market is influenced by several factors outside the control of companies, GlobalData explained. “As such, the long-term competitiveness of O&G industry will depend on the use of technology. Against this backdrop, the Australian O&G industry will be … Continue reading Australian oil and gas sector set to be among key early adopters of AI: GlobalData

Nokia, China Mobile join forces in AI, 5G research push

Nokia and China Mobile have signed an MoU to assess how artificial intelligence (AI) and machine learning can optimize future networks and facilitate the delivery of new Edge Cloud and 5G services. The companies will jointly establish a laboratory in Hangzhou, China to develop the demo system to verify technology use cases using Nokia’s 5G Future X architecture, while China Mobile will lead the research … Continue reading Nokia, China Mobile join forces in AI, 5G research push