San Francisco based digital operations management specialist PagerDuty has noted accelerating demand for its platform across Australia, New Zealand and Japan, with its regional customer base growing 25% and sign-ups increasing by 45%.
The firm – which launched in Australia exactly one year ago – said it had now expanded its local APJ team to include marketing, channel, customer success, sales, solution consulting, and support roles.
Its platform enables businesses to turn any digital signal into real-time insights and orchestrate action at scale, delivering better customer experiences.
“Expansion in APJ is incredibly encouraging and our Sydney presence is a strong foundation to support the wider APJ region,” said PagerDuty chief commercial officer Howard Wilson. “Even with this strong growth, we aim to grow sustainably and stay true to our commitment to diversity in our teams and innovation in our products to ensure we support our partners and customers.”
Some new APAC customers signing up over the last 12 months included Avoka, Carsales.com, Flight Centre, University of NSW, Deputy, Objective Software, Pronto Software, and Webjet are among some of the organisations who have started using the PagerDuty platform in the last 12 months.
In addition, the company unveiled a new channel program to accelerate opportunities within the partner ecosystem and expand market share. “Since launching in May 2018, Avocado Consulting, CPT Global, Data#3, GLiNTECH, JDS Australia, Mantalus Consulting, Service Dynamics (NZ), SoftwareONE, Vibrato, Assurity Consulting (NZ), NaradaCode (Indonesia), QAssure (Singapore), Digital Stacks (Japan) & JIG-SAW (Japan) are among the partners already taking part in the program,” it said.
PagerDuty also noted its expanded collaboration with Amazon Web Services (AWS) through the launch of PagerDuty on the AWS Marketplace, enabling AWS customers to purchase PagerDuty subscriptions more easily and quickly.