Zscaler,CrowdStrike to offer joint customers seamless cloud and endpoint protection

San Jose based cloud security firm Zscaler has teamed with cloud-delivered endpoint protection specialist CrowdStrike to provide customers with real-time threat detection and automated policy enforcement that improves security across their networks and endpoints.

As part of the collaboration, CrowdStrike’s artificial intelligence powered Threat Graph will integrate with Zscaler’s cloud security platform. “In a cloud and mobile-first world, companies must contend with a growing number of devices within the organisation, as well as employees’ desire for fast and simple access to internal and external applications, all of which puts pressure on IT departments to provide secure employee access,“ said Punit Minocha, SVP of Business Development, Zscaler.

“Zscaler’s robust platform with artificial intelligence and machine learning capability, combined with CrowdStrike’s endpoint telemetry, will provide our customers a significantly improved security posture and automated remediation across their organizations,” Minocha added.

Zscaler said the partnership will enable joint customers to secure their organisations through rich conditional access, which prevents infected or non-compliant devices from obtaining corporate resources until appropriate remediation has taken place.

“The integration will also provide customers with automated one-click access to CrowdStrike’s endpoint telemetry, SSL inspection on the endpoint, always-on threat protection with real-time intelligence, and visibility into endpoints with zero-day indicators of compromise (IOCs) identified by Zscaler,” it said.

“We are excited to partner with Zscaler, another recognised market leader, to provide our joint customers a cloud-native integration that seamlessly secures workloads and utilises the power of CrowdStrike’s scalable telemetry,” said

“In today’s threat environment, visibility and speed are the difference between whether you or the adversary win,” said  Matthew Polly, vice president of Worldwide Business Development, Channels at CrowdStrike.

According to Zscaler, the integration will offer mutual customers:

  • SSL inspection, data processing, and decision-making on the endpoint
  • Always-on zero-day and ransomware protection with real-time, actionable threat intelligence and automated remediation on- and off-network
  • Seamless protection with automated one-click usage of CrowdStrike’s endpoint telemetry
  • Complete visibility into endpoints exposed to files identified by Zscaler as malicious
  • Intelligent posture check between Zscaler App and the CrowdStrike agent that provides application access aligned with business policy

Guavus targets Indian telco opportunity with Jio AI-driven partnership

US big data analytics specialist Guavus and Mumbai-based mobile data network service provider Jio have struck a key partnership, aimed at boosting the customer experience for the telco provider through artificial intelligence driven analytics.

Under the collaboration, Guavus’ AI-based services will provide real-time customer experience analytics as well as predictive analytics to automate network troubleshooting, along with marketing insights to Jio.

According to Guavus, the partnership will allow Jio to offer a dramatically improved service to its customers while addressing critical service operations with intelligent automation.

FireShot Capture 066 - Use Guavus real time big data analytics to transform your business_ - www.guavus.com“The rapid growth, range and affordability of Jio’s service offerings and their innovative use of AI and analytics is transformative for their customers and India,” said Anukool Lakhina, Guavus Founder and President.

Jio, which has some 300 million subscribers, has created a completely digital experience for its users – including data services on smartphones, home gigabit Internet, and a suite of media services and IoT devices for the home such as smart speakers and switches.

“Our networks generate 4 to 5 petabytes of data each day. If this data can be properly analyzed in real-time using big data analytics and predictive analytics techniques, we can both improve the health of our network through intelligent automation and offer multiple, customized personal services to our customers,” said Anish Shah, President of IT, Reliance Jio.

“Guavus’ solutions enable us to do this – we can make data-driven decisions that allow us to deliver a great experience to our customers while bringing intelligent automation to our operations.”

Fujitsu, KIA build intelligent police car prototype

Fujitsu and Kia Motors have partnered for the first time in Australia to develop a prototype police vehicle that could be cheaper, easier and safer to operate.

The prototype that was built using Kia’s Stinger model – which is currently used by the
Queensland, Northern Territory and Western Australian police – has fewer cabling,
equipment, software, and hardware compared to current police vehicles, eliminating issues associated with airbag deployment, blocking of vehicle controls and air conditioning vents, and improving police safety while in-vehicle.

The car’s existing infotainment screen has also been programmed to display emergency
response information and controls in one place to replace previously disparate technology. Fujitsu’s biometric authenticating PalmSecure technology has been embedded into the gearstick, removing the need for seven login systems.

Fujitsu Australia CTO Peter Lawther told Telecom Times the prototype builds on Fujitsu’s
existing support it provides to public safety organisations.
“Fujitsu has considerable experience in supporting the needs of public safety organisation including police forces, through initiatives such as key policing systems such as the dispatch of police and emergency services personnel and vehicles, as well as body worn video,” he said.

“This vehicle represents the consolidation of these technologies to put them at the fingertips of police in the field and improve their overall safety. The police car concept builds on this expertise and draws from Fujitsu’s experience in taking a ‘human centric’ approach and innovative technology to improve the quality of life and work.”

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As part of phase two of the development, there are plans to introduce artificial intelligence capabilities where on-board cameras can identify a car’s make and colour, including stolen vehicles, in car parks and traffic, as well as detect if an offender has drawn a weapon and can automatically send duress signals.

Lawther believes the prototype has the potential for a much wider application than just use within the police force. “This is an opportunity for Fujitsu to leverage its expertise in connected services infrastructure as well as global expertise in emerging technologies such as artificial intelligence and video analytics,” he said.

”The standard Stinger model is being adopted by some police forces in Australia and the
solution will work on any current car in the Kia family, opening the doors to discussions with other emergency services organisations or commercial fleets.”

Innodisk unveils uncompromising medical AIoT offering

PRESS RELEASE

Taipei – April 24, 2019 – Medical technology is one of the fields where AI can bring revolutionizing breakthroughs for diagnostics, patient care, and emergency rooms. AI excels at working through enormous data sets and can draw from experiences much wider than any single doctor. But this sophisticated technology requires sufficient computational powers, and this is where the Innodisk solution excels.

Innodisk’s memory solution includes a diverse portfolio of industrial-grade DRAM modules that comes with guaranteed long-term supply. Other than high-performance DDR4 modules, DDR2 and DDR3 solutions are also available in the same robust form factors. For extreme cases, conformal coating and anti-sulfuration measures are available to further protect the memory module.

Innodisk has ample experience in providing storage solutions to the medical sector. For instance, when designing an MR or CR systems, it is necessary to factor in electromagnetic interference. A special circuit design with purpose-built firmware algorithms is necessary and Innodisk has successfully customized modules with anti-magnetic properties as well as with rigid data security measures for medical devices. Innodisk can provide SSDs that offer extensive endurance and the robustness required of IoT devices in a medical setting.

One of the challenges of AIoT is keeping tabs on the many devices involved in the system. In one such case, Innodisk modified the cloud-based management tool iCAP to not only monitor the onboard component lifespan and status, but also that of the batteries in the various portable devices used at the hospital. This way, all devices are kept under one umbrella that is easily accessed through any computer, phone or tablet with a compatible browser.

Another aspect of adding devices is the need for adding additional ways of communication between the devices themselves. This is easily achievable through Innodisk’s expansion cards. This way, medical devices can easily add new ports that offer additional LAN, display, PoE, USB capabilities.

Automation, AI will see machines entering workforce to collaborate with humans: OpenText

Automation and artificial intelligence will dramatically transform information platforms and thus the modern workplace in most enterprises, leading to what Toronto-based enterprise information specialist OpenText is tipping as an unprecedented phenomenal period in history where machines will be helping humans be more productive in their jobs.

Speaking at the firm’s recent Enterprise World Asia event in Singapore, CEO and CTO Mark Barrenechea said the trend – driven mainly by rapidly increasing advances in automation and AI – already prompted him to scrutinise most existing and proposed business processes. “I encourage my team to question every doc, every rec, right? [For] every requisition: ‘Do we really need it?  Can we use automation? Can we use AI?'” he explained.

“I have today 700 hundred open positions in OpenText globally, but we have to challenge: ‘Can that position be automated? Is it the highest value? How do I get the best talent in the marketplace,”? Barrenechea continued. “I don’t think it’s machines versus humans. It’s machines helping humans; it’s machines and humans.”

However, Barrenechea did emphasise that machines would continue to put pressure on the workforce – in particular around machine learning. “They certainly take less maintenance than human beings and probably [score better on] endurance as well.”

“But on the human side, [we can expect challenges around] 5G, augmented reality, wage pressures, et cetera,” he said, adding “so machines are definitely coming into the workforce.”

Touching specifically on certain key roles to watch out for in the workforce of the future, Barrenechea said OpenText has started focusing on a new set of skills. “We see four new roles really emerging today,” he said.

“We’re paying attention to what we call the digital nomad, right? Your employees, are they all in one place or are they all mobile? Do you all work from one place or is your whole team virtual?” he said. “The market is moving to our teams not being all in one place, but rather [being] highly nomadic, highly mobile.” 

Secondly, OpenText is flagging the developer as a new job. “It is the developer who is building software, building algorithms,” Barrenechea said, naming also the trending roles of data scientist and data officer.

“We’re paying attention to, what we call, the New Workforce and these new skills of the digital nomad, developer, data scientist, and the data officer,” he said.

 

Richard van der Draay was in Singapore as a guest of OpenText

 

MOST AUSTRALIAN WORKERS NOT FAZED BY AUTOMATION, KEEN TO RESKILL: STUDY

The impact of robotic process automation is being felt from the boardroom to the shop floor according to a global automation report released by UK-based enterprise robotic process automation firm Blue Prism.

Automate or Stagnate: The Impact of Intelligent Automation on the Future of Work found that 88 percent of Australian knowledge workers have had daily tasks automated (compared to 78 percent globally). Some 64 percent of Australian decision makers feel their organisations are well prepared for the changes that robotic process automation (RPA) will bring.

The report, which is based on research conducted with nearly 5,000 respondents globally, also found that 81 percent of Australian knowledge workers are comfortable with reskilling in order to work alongside the digital workforce, while a further 82 percent of knowledge workers say they’re ready to take on a new job role.

This sentiment is contrary to a popularly held belief of the market and business decision makers that employees are afraid of losing their jobs to automation. In fact, only 40 percent of knowledge workers harbor fears about job loss.

RPA and Intelligent Automation were identified by Australian business decision makers as solutions to the productivity problem (87 percent and 75 percent respectively), while both RPA (95 percent) and Intelligent Automation (94 percent) are crucially important in driving digital transformation.

Almost one third of Australian knowledge workers (32 percent) don’t believe their businesses can remain competitive in the next five years with a purely human workforce. This, alongside time-saving, cost-saving and improved accuracy benefits that automation offers, could be amongst the reasons why 93 percent of Australian business decision makers surveyed plan to extend use cases of automation across their businesses.

“A new wave of economics, driven by automation and Artificial Intelligence, is emerging across the globe,” says Chris Bradshaw, Blue Prism’s Chief Marketing Officer. “This technology is disruptive, in the most positive sense. It is changing how organisations view themselves, how they operate and how the people that drive them, live and work. As we enter a new era of connected-RPA, this technology will open doors for the most digitally savvy employees to create and innovate. This is the first technological revolution to place the human at the heart of the creative value chain which is why it has such exponential potential. Blue Prism will deliver a roadmap for how businesses can transform economic output, with AI and RPA at the heart of that change.”

Change Doesn’t Have to Be Hard
Despite the progress that has already been made, the report found that businesses need to address cultural considerations if they are to tap into the technology’s latent potential. In order to increasingly incorporate RPA, 63 percent of Australian knowledge workers agree that their businesses culture needs to evolve.

This is because more than half of respondents (55 percent) have colleagues with concerns over the introduction of the technology, and 47 percent aren’t confident about their own ability to adapt to work alongside the digital workforce.

To this end, Australian business decision makers are conscious that they need to build trust among employees and the digital workforce (83 percent). Unfortunately, 68 percent of knowledge workers, believe their employers need to do more to build this trust. Improving internal communications is thought to be the best way to do this by 72 percent of business decision makers and echoed by 72 percent of knowledge workers. Communication is followed by the need for in-depth training (72 percent business decision makers, 72 percent knowledge workers).

The report also found Australian organisations feel relatively well prepared for changes and are invested in making the adoption of RPA a success with 64 percent of business decision makers reporting they feel that they are actively on the case of cultural change, incorporating the digital workforce into their daily working practices and encouraging human employees to engage with the technology.  By contrast, 76 percent of global business decision makers feel as well prepared.

76 percent of Australian knowledge workers believe that acquiring new skills is essential to remain employable, which may make the cultural change and adoption process of automation and RPA easier. Interestingly 66 percent of Australian business decision makers (versus 76 globally) agree their new hires are more prepared to work alongside a digital workforce, and that adopting these technologies is an important factor in attracting and retaining the best talent.

Benefits Outweigh any Challenges
For 95 percent of Australian business decision makers surveyed and 76 percent of knowledge workers the benefits of RPA/Intelligent Automation are well understood.

“Embracing RPA has been a part of the ‘bank-of-the-future’ objective and freeing up colleagues from mundane, repetitive tasks. We’ve taken the robot out of the human, in order to enable those colleagues to fulfil more purposeful roles, as we forge ahead with the next stage of our strategy,” says Gerald Pullen, Head of Continuous Improvement & RPA from Lloyds Banking Group.

Blue Prism’s Chris Bradshaw continues: “This report proves that there are some dramatic changes ahead in business as far as both technology and the workforce is concerned. But it’s a positive change. It is up to the global business community to recognize this and provide the tools that their employees most desire that will release their creativity and innovation.”

Key Data Point Comparisons Global AU
Knowledge workers comfortable reskilling in order to work alongside the digital workforce 83% 81%
Knowledge workers ready to take on a new job role 78% 82%
Knowledge workers with fears about job loss related to RPA? 37% 40%
Business Decision Makers who think RPA is a solution to the global productivity problem? 88% 87%
Business Decision Makers who think Intelligent Automation a solution to the global productivity problem 83% 75%
Knowledge workers who have experienced daily tasks being automated in the last 12 months. 78% 88%
Business Decision Makers who think their businesses can remain competitive in the next five years with a purely human workforce. 34% 32%
Business decision makers who feel that they are actively on the case of cultural change 76% 64%
Knowledge workers who believe that acquiring new skills is essential to remain employable 78% 76%
Business decision makers who agree their new hires are more prepared to work alongside a digital workforce, and that adopting these technologies is an important factor in attracting and retaining the best talent. 76% 66%
Business decision makers who believe that their organization has been positively impacted by automation 76% 68%

SYDNEY UNI’S AI HUB WINS GLOBAL AWARD FOR ROBOTIC PROCESS AUTOMATION IMPLEMENTATION

The University of Sydney, has been awarded for its use of Robotic Process Automation (RPA).

Announced overnight at Blue Prism World in London, the University’s Automation and Innovation (AI) Hub has been awarded Blue Prism Rookie of the Year in recognition of its service improvement project which has allowed the University to thrive in a challenging environment.

The University launched its automation focused AI Hub in 2018 to improve service levels for staff and students, release staff time back to the business; and reduce risks.  Working with partner EY Australia and using the Blue Prism Platform, the University of Sydney has automated 33 processes to date across six functional areas including Student Administration Services, Finance, Human Resources, Campus Infrastructure and ICT functions.  It is now piloting the use of cognitive services to augment the Blue Prism solutions.

According to Steve Blunt, General Manager of the University’s AI Hub, winning the award is a huge achievement for the Hub, which opened just nine months ago.

“The AI Hub team has had an immediate and significant impact on service improvement, implementing a range of automated processes to improve student and staff experience while mitigating the challenges of disaggregation, complexity and volume for staff and students.

“Our decision to focus on a service improvement ethos as the overarching metric has seen the AI Hub gain momentum across the University in a very short period. Business units across the University are seeking out the automation team as they see the tangible benefits for their staff,” said Blunt.

The AI Hub was launched with a broad proof of concept approach to both maximise visibility and include a range of stakeholders.  The program automated a range of processes across functions delivering real value across multiple internal processes, including estate management (space bookings), student administration, procurement, exam management, document verifications, etc., with high customer satisfaction.

The University of Sydney has further focused on recruiting tech and business resources for the AI Hub from the University’s own graduate cohort and has also initiated its own post-graduate Automation Developer Program to train and provide employment for recent graduates in robotics and automation — among the skillsets most in demand today.

Ean Evans, EY Oceania Intelligent Automation Lead Partner, whose team supported the University in cognitive RPA deployment at the AI Hub commented, “What makes the Automation & Innovation Hub achievements so compelling is the University’s commitment to improving service delivery to students and employees alike. This focus has supported rapid adoption of automation across a range of key processes across the University. We believe service delivery improvement and augmenting staff capabilities need to be key objectives to maximise the enterprise value possible from intelligent automation.”

Rob Mills, Blue Prism VP ANZ commented, “This award demonstrates what is possible when organisations have a clear vision, a robust roadmap and exemplary internal communications around RPA deployments. The University of Sydney is a deserving winner and we look forward to seeing the ROI and tangible business value that AI Hub continues to develop.”

Robotic Process Automation specialist Blue Prism provides government and business leaders with new operational capacity and intelligent skills to automate mission critical business processes. It opened first Australian office in Sydney in April 2017.