The Australian Communications and Media Authority (ACMA) has fined seven telcos a combined total of $88,200 for failing to comply with rules aimed at ensuring consumers receive adequate information about their National Broadband Network (NBN) services. Telechoice, My Net Fone,… Read More ›
A new report has lifted the lid on the practice of telemarketers misleading and pressuring Australian consumers to sell them National Broadband Network (NBN) services they may not want or need. The Telecommunications Industry Ombudsman’s (TIO) Misleading telemarketing of NBN… Read More ›
Complaints about telco services in Australia have dropped to the lowest levels since 2015, according to the Communications Alliance telecommunications industry body. The Alliance says complaints to the Telecommunications Industry Ombudsman for the October-December 2018 period, as a proportion of… Read More ›
In light of today’s TIO report, Macquarie Telecom believes the issues in the telco industry run much deeper than the NBN, and Group Executive Luke Clifton believes we should “demand to know” what specific actions individual businesses will take to… Read More ›
Australia’s communications regulator hopes new draft complaints-handling rules will improve the experience of consumers connecting to the government-owned national broadband network.