Avaya has introduced a new private cloud delivery model of its OneCloud services for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). The firm said the new delivery capability, unveiled at its annual ENGAGE user group conference as part of […]
Avaya names Gaurav Passi as President of cloud division
Avaya has appointed Gaurav Passi as president of its cloud business group. Reporting to Avaya President and CEO Jim Chirico, Passi will be responsible for further accelerating the company’s delivery of cloud-based solutions […]
Avaya gets bots chatting, learning in world-first social media demo
Avaya has said it will demonstrate the first social platform for chatbots at GITEX Technology Week 2018, “ushering in a giant leap forward in customer self-service.” Drawing parallels from traditional social media, […]
Avaya lands key 5-yr contact centre deal with Australian Department of Defence
Avaya has been selected as the Australian Department of Defence’s contact centre technology and services provider, with the firm winning an exclusive five-year contract to help Defence migrate and consolidate its 14 contact centres to […]
Avaya targets SMBs with new enterprise-level UC suite
Avaya is stepping up its play for the SMB market, announcing the availability of IP Office 11 - a new edition featuring enterprise-level UC capabilities. Avaya said IP Office helps businesses drive […]
APAC enterprises pioneers in digital disruption: Avaya
Companies in the Asia-Pacific region are more confident in their ability to disrupt markets by introducing new digital technologies and business models, according to new IDC research commissioned by Avaya. Almost a […]
Avaya, Afiniti bring AI-driven behavioural pairing to contact centre
Avaya and Washington DC-based provider of applied artificial intelligence and analytics Afiniti have struck a strategic partnership to improve enterprise customer experience and contact centre performance through integrating artificial intelligence into contact […]
Avaya wins major UC contract with Shanghai’s Yanfeng Automotive Interiors
Avaya has won a major contract with Shanghai-based Yanfeng Automotive Interiors, under which the latter has connected its global locations and workforce with an Avaya Cloud network. The company, which manufactures interiors for […]
Recent Comments