The Board of the Australian Mobile Telecommunications Association has elected Telstra’s Executive Director of Regulatory Affairs Jane van Beelen to the role of Chair. The regulator said Van Beelen – an AMTA director since 2015 – takes over from outgoing Chair Stuart MacIntyre. “It is an honour READ MORE
The Australian Communications and Media Authority has released a final set of new rules requiring telcos to help their customers move smoothly to the National Broadband Network. “These new rules will give consumers greater confidence that their telco will make sure their new NBN service READ MORE
The Australian Communications Consumer Action Network is calling for urgent reforms as complaints to the Telecommunications Industry Ombudsman have risen by 28.7 percent in the six months to December 2017, compared to the same period the previous year. The Australian telecoms consumer body said the READ MORE
Australia’s communications regulator hopes new draft complaints-handling rules will improve the experience of consumers connecting to the government-owned national broadband network.