ACMA

ACCAN calls for ‘urgent reforms’ as telco complaints soar 28.7% year-on-year

The Australian Communications Consumer Action Network is calling for urgent reforms as complaints to the Telecommunications Industry Ombudsman have risen by 28.7 percent in the six months to December 2017, compared to the same period the previous year. The Australian telecoms consumer body said the…

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New NBN rules to stop telco ‘handballing’

Australia’s communications regulator hopes new draft complaints-handling rules will improve the experience of consumers connecting to the government-owned national broadband network.


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