Australia’s five largest telcos received more than 88 million enquiries in 2017-2018 and while callers on average waited just under two minutes to speak to someone, one telco’s callers were forced to […]
Telstra has undertaken to improve delivery of the Triple Zero emergency call service, following an investigation by the Australian Communications and Media Authority which found the telco had contravened a rule requiring telco […]
Eight new members have joined the Australian Communications and Media Authority’s Consumer Consultative Forum (CCF) to provide information and advice on telecommunications issues affecting Australians. The organisations appointed are: Consumer Policy Research Centre Country […]
The Board of the Australian Mobile Telecommunications Association has elected Telstra’s Executive Director of Regulatory Affairs Jane van Beelen to the role of Chair. The regulator said Van Beelen – an AMTA director since […]
The Australian Communications and Media Authority has released a final set of new rules requiring telcos to help their customers move smoothly to the National Broadband Network. “These new rules will give […]
The Australian Communications Consumer Action Network is calling for urgent reforms as complaints to the Telecommunications Industry Ombudsman have risen by 28.7 percent in the six months to December 2017, compared to […]
Australia’s communications regulator hopes new draft complaints-handling rules will improve the experience of consumers connecting to the government-owned national broadband network.