If elected, a Shorten Labor Government will establish an NBN Service Guarantee to deliver more uptime,  and greater oversight of the national broadband network, according to Michelle Rowland, Shadow Minister for Communications and Member for Greenway.

According to Rowland, the proposed service guarantee will use a raft of new regulatory settings including penalties, to deliver less downtime as well as greater accountability of NBN Co itself, flagging  this as “one of the biggest complaints about the NBN.”