Motorola Solutions has identified Artificial Intelligence as a key element in its drive to find ways to extend the concept of first responders’ muscle memory capacity into new software and devices.

Addressing international press and analysts at the Critical Communications World summit in Kuala Lumpur, Motorola Solutions CTO and senior VP Mahesh Saptharishi said everything the firm aims to do centres around ensuring its services and products enable the individuals involved in a public safety or security decision-making capacity to make the best decisions, as fast as possible.

“That speed and the ability to make decisions with as much information as is relevant to that particular decision maker, these are the two elements that we try to optimize for, more than anything else within our entire platform as a whole,” said Saptharishi, who has been in the CTO role since the start of the year.

He said Motorola Solutions was uniquely positioned in this respect because, “not only do we have the capacity in terms of video that could act as an early warning system, potentially detecting events right before they might happen, we [also] have the mission critical communications [capabilities] to more effectively coordinate the response.”

These, Saptharishi continued, included a suite of command central software services to connect dispatchers effectively to first responders in the field, along with a raft of investigation and evidence collection tools.

He tipped AI to become a vital element of the glue connecting the separate components making up the firm’s key proposition, allowing “the information that travels between these different modules to be more than the sum of its parts.”

“If you think about soldiers, first responders or even athletes, when they are repeatedly subject to stress, they practice and develop a certain sense of muscle memory,” Saptharishi explained.  “They are able to do many things automatically and that ability to automatically react to things without thinking or putting a lot of thought into it, allows them the freedom for more strategic decision making – for strategic analysis.”

Going forward, Saptharishi said Motorola’s goal in terms of its software and devices play will be to “really extend that notion of muscle memory into software, where the software as an extension to the individual, who is the person making the decisions at the end of the day, is able to get information – the right information – presented in a way [they] can digest it.”

The Motorola Solutions CTO also underlined the importance of the information in question being personalised to the frontline user in the right way, adding “that software actually adapts to the needs of that person, the types of events that are seen by that person, and the historical data around which effective decisions and ineffective decisions can be separated automatically in the context of Artificial Intelligence driven software solutions.”


Richard van der Draay was in Kuala Lumpur as a guest of Motorola Solutions