US cloud-based UC provider 8×8 cloud has opened an Australia and New Zealand support centre in Sydney as part of a push to offer around the clock global customer service support.
The firm said the support centre complemented its regional support centres in the wider APAC region. ‘[It] now provides customers and partners with direct access to Australian support-based engineers to bolster their ongoing requirements,” it added.
In addition, 8×8 has four data centres in the region, located in Hong Kong, Singapore, Mumbai and Sydney.
The support facility, based in the Sydney central business district, is staffed by experts to provide technical support for cloud, contact centre automation, and unified communications, benefiting customers through pre-sales, implementation and ongoing technical support to help speed up ongoing deployment benefits.
The centre is open during Australian business hours to enhance coverage in the Asia-Pacific region as part of the Santa Jose based firm’s 24/7 follow-the-sun global support model.
“The Sydney support centre follows the recent opening of our Sydney office and enables us to provide world-class technical support from a far more convenient location for our Australian and New Zealand customers and reseller channel partners,” said Brendan Maree, Vice President Asia Pacific, 8×8. “At the same time, it will enable us to foster stronger, more dynamic and mutually beneficial relationships with our customer and partner ecosystem.”