Cleveland, Ohio based power management firm Eaton has named Filip Banovac as its Australia and New Zealand Services GM.

Banovac joins Eaton after more than a decade working in senior service operations roles at Schneider Electric and Philips, where he delivered strategies to drive business growth and transformation.

His new position will see him focusing on improving customer experience and engagement while utilising the firm’s in-house engineering and technical capabilities.

“Population growth, infrastructure investment and technology is driving rapid change across many industries – whether its telecommunications preparing for 5G, or manufacturers embracing IoT,” said Banovac. “Customised engineering solutions will be essential for driving innovation and customer satisfaction across these industries.

“That is why Eaton is investing in its services team, expanding its local research and development capability in Australia and New Zealand – while introducing new roles and processes that will transform the way we service customers and partners across the region,” he added.

Eaton’s service business specialises in power quality AC and DC and power distribution services and in-field support for customers across the IT, telecommunications, utilities, healthcare, industrial, commercial sectors.