US cloud communications and customer engagement firm 8×8 has announced that CSG, a major channel partner in Australia and New Zealand, has signed its 100th 8×8 customer in the region.
8×8 offers a unified platform for cloud communications, collaboration tools, video conferencing, and contact centre services to improve business productivity, efficiency and customer experience.
CSG, a primary technology-as-a-subscription provider, has been an 8×8 ANZ partner for two years. During this time, it has signed contracts to deliver and implement 8×8 Virtual Office and Virtual Contact Centre offerings for a range of SME, enterprise and government customers across various vertical market segments.
“We have a menu-driven configuration process which allows customers to select the specific features and capacities that they need,” said 8×8 APAC VP Brendan Maree.
“The result is a very robust cloud communications delivery and implementation offering, which is attractive to resellers who have the opportunity to upsell new features as they come on tap,” said Maree. “In less than three weeks, CSG delivered the 8×8 fully integrated cloud communications system to Oaks Hotels and Resorts, one of Australia’s largest apartment style accommodation providers.”
“This has driven call quality excellence and provided seamless integration with the company’s existing CRM system facilitating an overall personalised and relevant customer experience,” said Maree.