NBN Co has unveiled a new information and communications technology channel, aimed at supplying technology consultants and vendors with key information and support to enable them to better help businesses connect to the national broadband access network.
“The launch of this new channel is a part of our commitment to improve the customer experience of businesses who connect to the NBN access network by collaborating with industry to improve processes around the connection, migration and delivery of service,” said NBN Co executive GM of business sales and marketing Ben Salmon.
NBN Co cited research it conducted which found that almost 40 per cent of non-connected small and medium businesses intended to enlist an ICT professional to ensure a smooth transition and minimise technical complications when connecting services to the access network.
“To support the industry in addressing this challenge, the new channel provides ICT consultants with tailored information about the steps businesses need to take when connecting to the NBN access network as well as a suite of additional support services,” said NBN Co.
NBN Co piloted the channel with Cisco distributor Westcon Comstor, IT support franchise Computer Troubleshooters Australia, as well as telcos Telstra and Vocus to test the program before launch.
“For some businesses, the thought of connecting services to the NBN access network can be daunting, particularly for those with critical applications such as phone lines, EFTPOS machines and video conferencing facilities,” said Salmon.
“Our research shows us an increasing number of business owners are turning to local IT consultants and technology vendors to assist with the migration and increase awareness about the capabilities our wholesale products and services can deliver,” he said.
The ICT channel, said NBN CO, will seek to provide industry with: