QLD AI tech tackles global customer service challenge

Queensland-based startup List Premier Education has developed an artificial intelligence powered avatar designed to help organisations step up their customer service performance, which can be delivered on touch and interactive screens.

The technology, dubbed ZenoBot, features an avatar-based software program which can be loaded and run on any type of touch and interactive screen. “The Avatar personality can be modified to look, talk, behave and interact in any way and is able to speak up to 21 languages,” said List Premier.

ZenoBot is the brainchild of education professor and CEO and founder of List Premier, Dr Johann DeBeer. Originally developed for the education and training sector to provide classrooms with an additional screen-based interactive teacher, the program’s application has now been broadened to include the corporate and SME sector.

“We originally developed the technology to support teachers in the classroom and then discovered that multinational companies would like to use ZenoBot to deliver health and safety training in mines and on construction sites in a multitude of different languages,” said DeBeer.

“Companies simply bring their staff into training rooms and deliver their training programs with ZenoBot on a large interactive screen in front of the workers,” he said. “Workers are able to ask questions and engage with ZenoBot, just as they would with a human trainer. A ZenoBot avatar possesses AI, allowing it to engage in basic conversations and perform searches.”

DeBeer said Zenobot was now being rolled out globally to help businesses deliver their training and education activities across a range of areas. He said many businesses were currently working with List Premier to provide automated customer service ZenoBot avatars that can assist customers in kiosk situations and at front of store.

“We can see ZenoBot becoming a part of our everyday lives in Australia,” DeBeer added. “Just imagine going into a Bunnings store and walking up to a large interactive screen and asking the Bunnings avatar in any language what aisle the light bulbs are in and the avatar responds immediately by telling you which aisle to go to.

“As more companies use ZenoBot and understand its potential, more ways are being developed to enhance service and product delivery using the technology,” DeBeer said. “ZenoBot is an Australian innovation that will change the way education and now business is delivered across the world and I am very proud of this.”

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